If something is
wrong, we fix it.
Printable bundles are delivered the moment a payment clears, so there is nothing to post back and sales are final. That is the rule. What follows is every case where we make an exception, and how to ask for one.
The short version
Because the files reach you instantly and cannot be returned, purchases are final once the download link has been issued. But a faulty file, a wrong bundle or an accidental double purchase is our problem to solve, not yours to absorb.
Write to us within 14 days and we will replace, resend or refund. We have never wanted anyone to keep something that does not work.
Why digital sales are final
A bundle is not shipped, held or reserved. The moment PayPal confirms the payment, the whole set is yours to download and keep, so there is no version of the product that can be handed back.
That is why the shop shows generous previews, print counts, ratios and file details before you buy. If anything is unclear, ask first — we would much rather answer a question than process a refund.
When we refund or put it right
These are the cases where you should always get in touch. None of them are arguments.
When a refund is not possible
There are a few situations we cannot cover, and it is fairer to say so here than at the moment you ask.
One softer case: if you simply bought the wrong bundle and have not shared the files, get in touch quickly. We will normally swap it for another bundle at the same price rather than leave you with something you will not use.
How to ask
Send a message through the contact page within 14 days of the purchase and include three things. It saves a round of emails.
We read every message ourselves and reply within a few working days. If a file needs rebuilding it may take a little longer, and we will tell you rather than leave you waiting.
Please talk to us before opening a dispute
If you raise a PayPal dispute or a card chargeback, the matter leaves our hands and goes into a process that takes weeks, while the funds and the account are locked for the duration. Nobody is helped by it, least of all you.
One email usually settles the same thing in a day or two. We are a family business and we would far rather sort it directly. The dispute route is always still open to you if we fail to help.
How refunds are paid
Refunds go back through PayPal to the account or card that paid, because that is the only route the money can take. We issue it as soon as it is agreed; how quickly it appears on your side is up to PayPal and your bank, and is usually a few days.
Once a bundle is refunded, the licence to use those files ends and the download link stops working. We ask that you delete any copies you have saved.
Your rights, and changes to this page
Nothing on this page removes a right the law of your own country gives you as a consumer. In many places the cancellation right for a digital purchase ends once the download begins, which is exactly what happens here at checkout.
This policy may be updated as the shop grows. The version that applies to your order is the one published on the day you bought, and the date at the top shows when this page last changed. The wider terms sit on the terms of sale page.
Tell us what happened and we will sort it.
Send the transaction ID, the bundle name and what went wrong. Most problems are solved the same week.